Shipping Policy.

Shipping locations

Second Era currently ships to:

[insert shipping locations]

If your location is not available at checkout, contact us and we will let you know whether shipping is possible.

Dispatch times

Orders are usually dispatched within:

[insert dispatch timeframe]

Dispatch times may vary during launches, sale periods, product drops, pre-order fulfilment periods or public holidays.

Delivery estimates

Estimated delivery timeframes are:

• Australia standard shipping: [insert estimate]
• Australia express shipping: [insert estimate]
• International shipping, if available: [insert estimate]

Delivery timeframes are estimates only and may vary due to carrier delays, weather, customs, public holidays, incorrect delivery details or other circumstances outside our control.

Shipping costs

Shipping costs will be shown at checkout before you complete your order.

Free shipping may be offered from time to time and may be subject to conditions.

Tracking

Where tracking is available, you will receive tracking details after your order has been dispatched.

Please allow time for tracking information to update after dispatch.

Incorrect delivery details

Please make sure your shipping details are correct before placing your order.

Second Era is not responsible for orders delayed, lost or returned due to incorrect or incomplete delivery information provided by the customer.

If you notice an error in your shipping details, contact us as soon as possible at:

[insert contact email]

We will do our best to help, but we cannot guarantee changes can be made after an order is placed.

Lost or delayed parcels

If your parcel is delayed or appears to be lost, contact us and we will help investigate with the delivery provider.

Second Era is not responsible for delays caused by third-party delivery providers, but we will support you where reasonably possible.

Pre-order shipping

If your order includes a pre-order item, the order may not ship until the pre-order item is ready for dispatch.

Estimated pre-order dispatch dates are estimates only and may change due to production, freight or fulfilment delays.

If the estimated dispatch date changes materially, we will contact you with an update.

Your Australian Consumer Law rights continue to apply.

International orders

If international shipping is available, customers are responsible for any customs duties, taxes, import fees or local charges that apply in their country.

Second Era is not responsible for delays caused by customs or local import processes.